The ULA 2013 Conference is going to be held at the Utah Valley Convention Center, from May 1 - 3, 2013.
Create a Customer Service Revolution at Your Library!
You say you want a revolution? Join us for a lively conversation that will help you create a Customer Service Revolution in your library. We’ll share practical ideas to engage your staff, develop guidelines for each member of your library’s team and offer suggestions to create a Customer Service policy. Vive la Revolution!
Presenters:
Darin Butler
Maggie Mills
Melanie Finnell
Dawn Smith
Handouts:
Library Customer Service Standards.pdf
| Attachment | Size |
|---|---|
| CSTF ULA.pptx | 2.18 MB |
| Library Customer Service Standards.pdf | 131.86 KB |
Date:
Fri, 04/27/2012 - 9:30am - 10:30am
Location:
Ballroom B
- Program Type:
